Terms & Conditions

DBL MAX LIMITED

Terms and Conditions of Sale

1. About Us

These Terms and Conditions govern the sale of products and services supplied by DBL MAX Limited ("DBL MAX", "we", "us", or "our").

Company Name: DBL MAX Limited
Company Number: 14619286
VAT Number: GB443679759
Registered Office and Trading Address: Unit 8 Lumina Business Park, Martindale Road, Wirral, CH62 3PT
Email: info@dblmax.com
Website: www.dblmax.com
Telephone: 0151 837 1645

DBL MAX Limited owns and operates various brands including, but not limited to:

  • Agri Barrow®

  • CyclonicAir®

  • TuffLine®

  • HoseFlo®

DBL MAX Limited may also sell, distribute, fulfil or provide logistics services for third-party brands and products.

These Terms apply to purchases made directly through our websites and, where applicable, through third-party marketplaces including Amazon, eBay, TikTok Shop, Temu and other authorised sales channels.

2. Acceptance of Terms

By placing an order with DBL MAX Limited, you confirm that:

  • You have read and understood these Terms and Conditions.

  • The information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

  • You agree to be bound by these Terms and Conditions and our associated policies.

If you do not agree with these Terms, you should not place an order with us.

3. Products

We take reasonable care to ensure that product descriptions, specifications, imagery, dimensions and pricing are accurate.

However:

  • Colours may vary depending on screen settings.

  • Product packaging may change from time to time.

  • Images are for illustrative purposes only.

  • Minor variations that do not affect functionality may occur.

  • Measurements and specifications may vary within normal manufacturing tolerances.

We reserve the right to amend product specifications, descriptions and availability without notice.

4. Pricing

All prices displayed on our websites are shown in Pounds Sterling (£).

Prices include VAT where applicable unless otherwise stated.

We reserve the right to amend prices at any time without prior notice.

In the event of a genuine pricing error, we reserve the right to cancel the order and issue a full refund.

Promotional offers, discounts, bundles and voucher codes may be amended, suspended or withdrawn without notice.

5. Order Acceptance

An order confirmation email, payment confirmation or order acknowledgement does not constitute acceptance of an order.

Acceptance occurs only when goods are dispatched.

We reserve the right to refuse or cancel any order where:

  • Stock is unavailable.

  • Payment cannot be authorised.

  • Pricing errors exist.

  • Fraudulent activity is suspected.

  • Delivery restrictions apply.

  • Circumstances prevent fulfilment.

Where payment has already been taken, a full refund will be issued.

6. Payment

Payment must be received in full before goods are dispatched unless otherwise agreed in writing.

We accept payment through approved payment providers and authorised sales platforms.

Business credit facilities, trade accounts and alternative payment arrangements may be offered at our sole discretion and remain subject to separate agreements.

7. Delivery

We aim to dispatch orders within the delivery timescales advertised on the relevant website, marketplace or product page.

Delivery dates and times are estimates only and are not guaranteed.

We shall not be liable for delays caused by:

  • Courier delays

  • Weather conditions

  • Industrial action

  • Customs procedures

  • Supply chain disruptions

  • Government restrictions

  • Events beyond our reasonable control

Some orders may be delivered in multiple consignments.

Customers are responsible for ensuring delivery information is accurate.

Where delivery fails due to incorrect information supplied by the customer, additional delivery charges may apply.

Risk in the goods passes to the customer upon delivery.

8. Ownership of Goods

Ownership of goods remains with DBL MAX Limited until payment has been received in full.

Until ownership transfers, customers must not sell, pledge, transfer or otherwise dispose of the goods.

9. Consumer Rights

Nothing within these Terms and Conditions shall affect or limit any rights available to consumers under applicable law, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Consumers purchasing online, by telephone or by other distance selling methods may have the right to cancel eligible orders within 14 days of receiving the goods.

Cancellation requests should be submitted in writing to info@dblmax.com.

Where cancellation rights apply, customers may be responsible for return postage costs unless otherwise required by law.

Refunds will be processed following receipt and inspection of returned goods.

Nothing within these Terms affects statutory rights relating to faulty, damaged, misdescribed or non-conforming goods.

10. Faulty, Damaged or Incorrect Goods

Customers should inspect goods promptly upon receipt.

If goods arrive damaged, faulty or incorrect, customers should notify us as soon as reasonably possible.

We may request:

  • Photographs

  • Videos

  • Serial numbers

  • Supporting documentation

  • Additional information

Where a claim is verified, we may provide:

  • Replacement parts

  • Repair

  • Product replacement

  • Full refund

  • Partial refund where appropriate

This does not affect statutory consumer rights.

11. Standard Product Warranty

Unless otherwise stated in writing, DBL MAX branded products are supplied with a 12 Month Manufacturer's Warranty from the original date of purchase.

The warranty covers manufacturing defects arising during normal domestic use.

The warranty does not cover:

  • Accidental damage

  • Cosmetic damage

  • Fair wear and tear

  • Negligence or misuse

  • Commercial misuse

  • Improper assembly or installation

  • Failure to follow instructions

  • Unauthorised repairs or modifications

  • Damage caused by external factors

Proof of purchase may be required.

Where a valid warranty claim is accepted, DBL MAX Limited may, at its sole discretion:

  • Repair the product

  • Supply replacement parts

  • Replace the product

  • Provide an appropriate refund

12. Agri Barrow Lifetime Warranty

Selected Agri Barrow products are supplied with a Lifetime Warranty.

For the purposes of this warranty, "Lifetime" refers to the reasonable operational lifetime of the product under normal domestic, agricultural and equestrian use, as determined by DBL MAX Limited acting reasonably.

The warranty covers manufacturing defects and replacement parts resulting from such defects.

The warranty does not cover:

  • Normal wear and tear

  • Tyres, tubes and consumable components

  • Cosmetic deterioration

  • Accidental damage

  • Improper storage

  • Misuse or neglect

  • Commercial hire operations

  • Unauthorised modifications or repairs

  • Damage caused by overloading or improper use

DBL MAX Limited reserves the right to determine whether replacement parts, repair or replacement represents the most appropriate remedy.

Proof of purchase may be required.

This warranty is provided in addition to statutory rights.

13. Third-Party Brands

DBL MAX Limited may sell, distribute, fulfil or provide logistics services for products manufactured by third-party brands.

Any manufacturer warranties provided by third-party brands remain the responsibility of the relevant manufacturer unless otherwise stated.

Nothing in these Terms shall be interpreted as DBL MAX Limited claiming ownership of third-party trademarks, brands or intellectual property.

14. Business Customers

Business customers are responsible for ensuring products are suitable for their intended use.

To the fullest extent permitted by law, all warranties, conditions and representations implied by statute or common law are excluded except where they cannot legally be excluded.

Business customers must inspect goods immediately upon delivery and notify us promptly of any shortages, defects or damage.

15. Intellectual Property

All trademarks, logos, graphics, photographs, product descriptions, videos, website content and materials belonging to DBL MAX Limited remain the property of DBL MAX Limited or its licensors.

No content may be copied, reproduced, distributed or used without prior written consent.

Unauthorised use may result in legal action.

16. Website Use

Users agree not to:

  • Use our websites unlawfully.

  • Attempt unauthorised access.

  • Upload malicious software.

  • Interfere with website functionality.

  • Copy website content without permission.

  • Misrepresent their identity.

We reserve the right to restrict or terminate access where misuse is suspected.

17. Reviews and User Content

Customers submitting reviews, photographs, videos or testimonials grant DBL MAX Limited a non-exclusive, royalty-free, worldwide licence to use such content for marketing and promotional purposes.

Customers confirm they possess the necessary rights to any content submitted.

We reserve the right to remove content that is misleading, offensive, unlawful or inappropriate.

18. Data Protection and Privacy

DBL MAX Limited is committed to protecting customer privacy and handling personal data responsibly.

Personal data is processed in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

Further information is available in our Privacy Policy.

DBL MAX Limited will not sell customer personal information to third parties.

Personal information will only be shared where necessary to process orders, provide services, comply with legal obligations or protect legitimate business interests.

19. Limitation of Liability

Nothing within these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Any liability which cannot legally be excluded

Subject to the above and to the maximum extent permitted by law, DBL MAX Limited shall not be liable for indirect, consequential or incidental losses including:

  • Loss of profit

  • Loss of revenue

  • Loss of business opportunity

  • Loss of goodwill

  • Loss of anticipated savings

Where permitted by law, our total liability shall not exceed the amount paid for the relevant goods or services.

Nothing within this clause affects consumer rights.

20. Force Majeure

We shall not be liable for any delay or failure to perform obligations resulting from circumstances beyond our reasonable control including:

  • Natural disasters

  • Severe weather

  • Industrial disputes

  • Government action

  • Utility failures

  • Transport disruption

  • Supply chain interruptions

  • Public health emergencies

21. Third-Party Marketplaces

DBL MAX Limited sells products through various third-party marketplaces including:

  • Amazon

  • eBay

  • TikTok Shop

  • Temu

  • Other authorised sales channels

Purchases made through third-party marketplaces may also be subject to the policies and procedures of the relevant platform.

Where mandatory marketplace policies conflict with these Terms, the relevant marketplace policies shall prevail to the extent required.

22. Complaints

We are committed to providing excellent customer service.

Complaints should be submitted to:

Email: info@dblmax.com

We aim to investigate and respond as quickly as reasonably possible.

23. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute, claim or matter arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by DBL MAX Limited to enforce any provision shall not constitute a waiver of any rights or remedies.

Contact Information

DBL MAX Limited
Company Number: 14619286
VAT Number: GB443679759

Unit 8 Lumina Business Park
Martindale Road
Wirral
CH62 3PT

Telephone: 0151 837 1645
Email: info@dblmax.com
Website: www.dblmax.com

© DBL MAX Limited. All rights reserved.