Refund & Return Policy

Returns & Refund Policy

DBL MAX Limited

At DBL MAX Limited, we are committed to providing high-quality products and excellent customer service. This Returns & Refund Policy explains your rights and our procedures regarding returns, refunds, replacements and warranty claims.

This policy applies to products sold directly by DBL MAX Limited, including products sold under the following brands:

  • Agri Barrow®

  • CyclonicAir®

  • TuffLine®

  • HoseFlo®

This policy also applies to eligible products sold through our websites and authorised sales channels. Purchases made through Amazon, eBay, TikTok Shop, Temu or other third-party marketplaces may additionally be subject to the policies of the relevant platform.

Contact Information

DBL MAX Limited

Unit 8 Lumina Business Park
Martindale Road
Wirral
CH62 3PT

Telephone: 0151 837 1645
Email: info@dblmax.com
Website: www.dblmax.com

Your Right to Cancel

If you are purchasing as a consumer, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You may cancel an eligible order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us in writing within the 14-day cancellation period by contacting:

info@dblmax.com

Once cancellation has been requested, you will normally have a further 14 days to return the goods.

Change of Mind Returns

If you have changed your mind and wish to return an item:

  • You must notify us within the applicable cancellation period.

  • The item should be returned in a resaleable condition where possible.

  • The item should include all original packaging, accessories and documentation.

  • The item should be adequately packaged to prevent damage during return transit.

Customers are responsible for arranging and paying for the return of unwanted items.

DBL MAX Limited does not provide prepaid return labels for change-of-mind returns.

We strongly recommend using a tracked delivery service, as we cannot be responsible for returned goods lost or damaged during transit.

Returns

Customers are responsible for arranging the return of goods to DBL MAX Limited.

DBL MAX Limited does not provide prepaid return labels.

Returned goods should be securely packaged and adequately protected during transportation.

We recommend obtaining proof of postage and using a tracked delivery service wherever possible.

Faulty, Damaged or Incorrect Items

Customers should inspect goods promptly upon receipt.

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible.

To assist with our investigation, we may request:

  • Photographs of the product.

  • Photographs of the packaging.

  • Videos showing the issue.

  • Order details.

  • Serial numbers where applicable.

Where a fault, damage or supply error is confirmed, DBL MAX Limited may, at its discretion:

  • Supply replacement parts.

  • Arrange a repair.

  • Replace the product.

  • Provide a full refund.

  • Provide a partial refund where appropriate.

  • Reimburse reasonable return costs where required by applicable law.

Nothing in this policy affects your statutory rights.

Non-Returnable Items

Unless faulty, damaged or incorrectly supplied, we may be unable to accept returns for:

  • Custom-made or personalised products.

  • Products modified after delivery.

  • Products showing signs of misuse or abuse.

  • Products damaged after delivery.

  • Hygiene-sensitive products where seals have been broken.

This does not affect your statutory rights.

Large and Heavy Goods

Some products sold by DBL MAX Limited are large, bulky or heavy and may require special return arrangements.

These products may include:

  • Wheelbarrows

  • Bladeless fans

  • Appliances

  • Electric bikes

  • Oversized equipment

Customers should not dispose of faulty goods unless instructed to do so by our customer service team.

Additional information may be required before a return, repair or replacement can be authorised.

Refund Process

Once returned goods have been received and inspected, refunds will be processed to the original payment method wherever possible.

Refunds are typically processed within 5 working days of approval.

Please note that banks and payment providers may require additional time before funds appear in your account.

Delivery charges may not be refundable in all circumstances.

Exchanges

We do not generally offer direct exchanges.

If you require a different size, colour, model or product, we recommend returning the original item (where eligible) and placing a new order.

Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will investigate with the relevant courier and work to resolve the matter as quickly as reasonably possible.

Manufacturer Warranty

Unless otherwise stated, DBL MAX branded products are supplied with a 12 Month Manufacturer's Warranty covering manufacturing defects arising during normal domestic use.

The warranty does not cover:

  • Accidental damage.

  • Cosmetic damage.

  • Fair wear and tear.

  • Negligence.

  • Misuse.

  • Improper installation.

  • Unauthorised repairs or modifications.

  • Commercial misuse.

Proof of purchase may be required.

Agri Barrow Lifetime Warranty

Selected Agri Barrow products are supplied with a Lifetime Warranty.

For the purposes of this warranty, "Lifetime" refers to the reasonable operational lifetime of the product under normal agricultural, equestrian and domestic use.

The warranty covers manufacturing defects and replacement parts resulting from manufacturing defects.

The warranty does not cover:

  • Tyres and consumable components.

  • Normal wear and tear.

  • Cosmetic deterioration.

  • Accidental damage.

  • Improper storage.

  • Misuse or neglect.

  • Commercial hire operations.

  • Unauthorised modifications.

  • Overloading or improper use.

DBL MAX Limited reserves the right to determine whether repair, replacement parts or replacement of the product is the most appropriate remedy.

Proof of purchase may be required.

Statutory Rights

Nothing within this Returns & Refund Policy excludes, restricts or affects any rights available under applicable consumer protection legislation, including the Consumer Rights Act 2015.

Contact Us

If you have any questions regarding returns, refunds, warranty claims or damaged goods, please contact:

DBL MAX Limited

Unit 8 Lumina Business Park
Martindale Road
Wirral
CH62 3PT

Telephone: 0151 837 1645
Email: info@dblmax.com
Website: www.dblmax.com

© DBL MAX Limited. All rights reserved.